Refund policy
SARCASM INC.
Returns and Refund Policy
A trading name of Nomad Collective Limited — 36 Fifteenth Avenue, Tauranga, New Zealand
This policy explains what happens if there’s a problem with your order from Sarcasm Inc. Every item we sell is produced specifically for your order after you place it — printed, embroidered, or otherwise decorated to your spec. That shapes how returns work.
Made-to-order items — no change-of-mind returns
Because every item is produced specifically for your order, we don’t accept change-of-mind returns. If you order the wrong size, the wrong colour, or simply change your mind after the order has been placed, we’re unable to refund or exchange the item.
We know this is firmer than some online stores, so please take a moment to double-check your size, colour, and slogan before checking out. Our size chart is linked on every product page, and the team is happy to answer pre-purchase questions — just email hi@sarcasm.nz before you order.
Faulty, damaged, or incorrect items
If something has genuinely gone wrong with your order — a faulty print, a damaged garment, or the wrong item entirely — we’ll make it right.
Contact us at hi@sarcasm.nz within 30 days of receiving your order, and include:
- Your order number
- A clear photo or short video showing the issue
- A brief description of what’s wrong
We’ll review and get back to you within two business days. Where we agree there’s a fault or error on our end, you have two options:
Option 1 — Standard replacement
We’ll send you a prepaid courier bag to return the faulty item, and dispatch a replacement at our cost as soon as the original is on its way back to us.
Option 2 — Faster turnaround
If speed matters, you’re welcome to send the item back to us yourself at your own postage cost. We’ll dispatch the replacement as soon as we receive the original, which is usually faster than waiting for our return courier bag to reach you.
If a replacement isn’t possible (for example, if a garment is out of stock and won’t be reprinted), we’ll offer a full refund to your original payment method.
Your rights under the Consumer Guarantees Act
This policy sits alongside your rights under the Consumer Guarantees Act 1993. The CGA gives you guarantees about the quality, description, and fitness for purpose of the goods we sell. Those guarantees apply regardless of this policy. If a product fails to meet a CGA guarantee, you may be entitled to repair, replacement, or refund depending on the nature of the fault.
Nothing in this policy excludes, restricts, or modifies your rights under the Consumer Guarantees Act.
How refunds are processed
Where a refund is agreed, we’ll process it within five business days of receiving the returned item. Refunds are issued to your original payment method. Depending on your bank or payment provider, it may take a further 3–10 business days to appear in your account.
Contact
For any returns query, email hi@sarcasm.nz with your order number in the subject line.
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Version — May 2026